Frequently Asked Questions & Answers
General questions:
- Can I download as many resources as I like from Teaching Treasures?
- Why can't I open the pdf documents with acrobat® reader?
- I paid for membership, why can't I download, print or view the resources?
- Do answers come with the pdf worksheets?
- Does Teaching Treasures offer free program disks and/or ebooks to students?
- Why doesn't a page display, yet the rest of the site does?
- Can I use Teaching Treasures graphics on my web site?
- Can I print Teaching Treasures graphics?
- Can I print and share the resources I downloaded from Teaching Treasures?
- How can I have my link displayed on the link pages?
- Why has my link been removed from the Teaching Treasures links page?
- Can I move the Teaching Treasures link to another area of my web site?
- Can I place links to Teaching Treasures in my own member's area?
- I believe a wrong answer is displayed on an online activity, can it be corrected?
- My questions is not here, what can I do?
- Why don't I get a written response to my emails?
- I purchased a software program from you and it no longer works, can I get support?
- Q 1: Can I download as many resources as I like from Teaching Treasures?
- A: You may view our resources to work out suitability for use. If you find a resource suitable, it can then be purchased for use from our Shopping cart. Please make sure to purchase the correct quantity for your students or if you only buy one copy with the intent to print multiple copies please pay the fee for the required amount of copies to the Copyright Clearance Centre USA or contact us for a copying coverage, price usually is between 3-4 cents a copy. As we only sell our products to educational organisations it is essential that these organisations and their employees do the right thing and pay for use. It is unfair use not to pay for each use. For more about copyright please read our copyright notice.
- Q 2: Why can't I open the pdf documents with Acrobat® reader?
- A: Sometimes older versions of Acrobat® reader do not work. You need to re-install a newer version of Acrobat® reader on your computer. Re-install Acrobat® reader. This should solve any problems. Please uninstall the old version before you install the new version of Acrobat® reader.
- Q 3: I paid for membership, why can't I download, print or view the resources?
- A: If you have been charged money for access to our materials we would be grateful if you could contact us about the problem and we will sort the problem out with the vendor for you.
- Q 4: Do answers come with the pdf worksheets?
- A: Most pdf worksheets come with the necessary answers and suggested activities. Some lower year levels may not have answers due to the basic learning area but the teacher keys may come with suggested activities.
- Q 5: Does Teaching Treasures offer free program disks and/or ebooks to students?
- A: No, however we do occasionally promote products to our customers at no extra charge.
- Q 6: Why doesn't a page display properly, yet the rest of the site does?
- A: Try to refresh your browser or open a new browser window sometimes the web servers don't supply all relevant digital information, refreshing the browser will request the information again. If the problem is still happening please contact us.
- Q 7: Can I print and share the resources I downloaded from Teaching Treasures?
- A: You must abide by the copyright Act. E.g. Under the Act you may print a resource for your personal use but if you require more than 10% you will need to purchase a copy to make your use legal.
- Q 8: Can I use Teaching Treasures graphics on my web site?
- A: No! Most of the graphics are unique to Teaching Treasures and are copyrighted property of our graphic artists, permission may be granted to use them but you will need to ask. Also there are a few graphics we use that are copyrighted property of Microsoft®. To use Microsoft® graphics visit their web site or purchase their software for legal use.
- Q 9: Can I print Teaching Treasures graphics?
- A: Students may print our graphics and pic's only under the fair use clause of the copyright Act, only if used for educational purposes e.g. printed essays and projects. In no way do we allow re posting of our graphics on other web pages, as this type of display is a public display and breaches our copyright and disadvantages our uniqueness.
- Q 10: How can I have my link displayed on the educational links page?
- A: 1) Visit HERE>>> for text link. 2) If you would like to exchange a text link, please email us if you think that your web site has something to offer to educators or has related educational material and you are willing to reciprocate our link from your web site. We will email you in return if your web site is suitable for linking, your link will be reciprocated. Please be aware that our link checking software checks reciprocating links on a regular basis and web sites found with no link or is moved or removed will be automatically removing your link from our links directory without notification. Unfortunately some site owners have very poor manners not honouring their reciprocal link exchange.
- Q 11: Can I move the Teaching Treasures link to another area of my web site?
- A: Yes, but please notify us because our link checking software checks reciprocated links and web sites found with deleted, moved or removed links will be automatically wiped from our links directory without notification. We can update our database easily so your valued link remains on our links page.
- Q 12: Why has my link been removed from the Teaching Treasures links page?
- A: Our link checking software checks reciprocated links and web sites found with deleted, moved or removed links will be automatically removed from our links page without notification. If you want your link added again please contact us with the exact url where our link can be found. Your link, if suitable... will be added immediately once we have verified the reciprocal link.
- Q 13: Can I place Teaching Treasures links in my own member's area?
- A: No! We do not allow our web pages (pdf, html, java, flash, xhtml or any of our copyright material) to be framed or hidden in restricted member's areas of other web sites. However, you may link to any of our pages outside your member's area and provided it is not in a framed page and your web site and users can clearly recognize that our pages are not mistaken for your property. If you link to, copy or frame any of our pages and place these in your restricted member's area you are breaching copyright. Should we find out, legal action will be taken.
- Q 14: I believe Teaching Treasures has the wrong answer displayed on an online activity, can it be corrected?
- A: Please double check the question and answer you think are incorrect. Reference a dictionary or encyclopedia if possible before contacting us to make sure of your facts. We will double check to make sure all activities are accurate. If you prove that our answer is incorrect and we have done the relevant checks, we are more than happy to correct any errors and we will thank you for your correction.
- Q 15: My questions is not here, what can I do?
- A: If you can't find an answer to your question, please contact us and we will respond as soon as possible. Make sure your questions are relative to our site and its purpose. We do not have the time to answer student questions about subjects they are studying. We are not here to do your homework or your research!
- Q 16: Why don’t I get a written response to my emails?
- A: Teaching Treasures is operated by a very busy working family. We do not have very much time to advice or research issues which you may be concerned about. We display educational online activities, and resources for you to view and purchase we will answer questions related to the purchase of our products. We occasionally will respond to some other queries though.
- Q 17: I purchased software from you and it no longer works, can I get support?
- A: Teaching Treasures Publications no longer supports any of its' software products as they are all out of warranty period, however much of the software program resources are provided in our new printable products. Many of the interactive activities are now also accessible from this web site. If you have some favourite printable resources that you can no longer access on your software program, please contact us for information to obtain the correct ebook with those resources.